In 90% of cases, your question is already listed below.
In case is not, use the green button at the end of the page to write us.
I have lost my password, what can I do?
You can easily reset your password, by doing the following:
I can't get in my Member Area
First of all, be sure you're using the correct email or password to login the page (to be sure, don't edit, but just copy and paste them).
If the problem persists, close all the pages in your desktop and clear the cache and the cookies of your browser (to search how to do it, simply google "How to Clear the Cache and Cookies in your Browser"). Then, try to open again our page and log in to your Member Area.
If the problem is not solved, please don't reset your password but contact our assistance at:
I can't receive your emails anymore
Whitelist the following email address to ensure you receive Member communications in a timely fashion:
Check your email spam folder to ensure that there isn’t anything from @blockchaintop.io in there already.
Follow a very comprehensive whitelisting instructions for your email provider at this page: https://blockchaintop.io/whitelist.html
In case you have a GMAIL account:
As you certainly remember, some years ago Google, without your permission, decided to categorize your inbox.
For this reason, in case the three categories (Primary, Social and Promotions) are already opened in your inbox, to avoid losing our emails it's better either:
- remove the categories, or
- add our emails to the "Primary" category
To do one of these actions, follow these instructions.
How can I stop receiving your emails?
On the bottom of every email we send you it's possible to find the instructions to cancel your address from our mailing list.
Simply follow the instructions to stop further deliveries.
In case you have some difficulties to follow the instructions, simply forward the email to our customer service (I mean: just reply to our email and ask to stop further deliveries to your address).